Privacy Policy

Effective Date: March 1, 2024

This Privacy Policy explains how Program Insider collects, uses, stores, and shares information when you use our website and services.

1. Information We Collect

When you submit enquiry or payment forms, we may collect the following:

• Name (first name and last name)
• Email address
• Phone or WhatsApp number
• Country code and enquiry comments
• Purpose/context of enquiry and referring page path

For payment processing and verification, we may also process:

• Transaction identifiers and payment status
• Plan/program details and amount
• Billing fields returned by the payment gateway (for example: address, city, state, country, postal code)

2. How We Collect Data

We collect data when you:

• Submit forms on our website (enquiry, contact, payment)
• Register for specific sessions or events
• Interact with our website and calls-to-action

We also collect technical interaction data through analytics and tracking tools described below.

3. Cookies, Local Storage, and Similar Technologies

We use cookies and browser storage for user experience and campaign flow:

• Cookie used to remember popup dismissal (for a limited period)
• Local storage key used to suppress repetitive enquiry popups after submission

Third-party analytics and advertising tools may also place their own cookies or identifiers.

4. Analytics and Tracking

Our website includes tracking technologies such as:

• Google Analytics (GA4)
• Meta Pixel (Facebook Pixel)
• Trustpilot widget scripts

We may track page views and click interactions (for example, clicked element label, destination URL, and current page path) to understand performance and improve user journeys.

5. Why We Use Your Information

We use personal information to:

• Respond to enquiries and provide consultation support
• Manage leads and follow-up workflows
• Send transactional emails and support notifications
• Initiate and verify payments
• Register users for requested event sessions (including Zoom)
• Improve website performance, conversion, and user experience

6. How and When We Share Information

We share information only as needed for service delivery and operations, including with:

• Email delivery providers (for confirmations and updates)
• Payment gateway providers (PayU) for secure payment processing
• Lead management/CRM endpoints used by our team
• Zoom APIs when you request event registration
• Analytics and measurement providers listed above

7. Data Storage and Retention

We store enquiry and operational records in our database to manage support, analytics, and service continuity. Payment verification records may be retained for reconciliation, troubleshooting, and compliance. We keep data for as long as reasonably necessary for these purposes.

8. Security

We use reasonable technical and organizational safeguards to protect data. No method of storage or transmission is completely secure, so absolute security cannot be guaranteed.

9. Your Choices

You may:

• Choose not to submit optional information in forms
• Manage cookies through browser settings
• Contact us to request access, correction, or deletion of your personal information where applicable

10. Children's Privacy

Our services are intended for students and professionals. We do not knowingly collect personal information from children in violation of applicable law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes are effective when posted on this page, with the updated effective date.

12. Contact

If you have privacy questions or requests, contact us at support@programinsider.in.